Keep the context.
Bring user conversations, support requests and endpoint information into the same support journey.
GenticFlow in Asia Pacific
Bring your IT support work together in APAC.
A connected approach to IT support, coming to your region through GenticFlow NZ.
Meet the platform. See the workflow. Join Founder & CEO Marius Mihalec for a practical look at GenticFlow.
Thursday 26 November · 10:00 am to 11:30 am NZT · Microsoft Teams
For MSPs & internal IT teamsConnected support workflowsEndpoint investigations & remote tools
A regional connection
Global platform. APAC focus.
GenticFlow NZ is bringing GenticFlow to managed service providers and internal IT teams across the region.
Explore the platform at the webinar, then connect with the regional team to discuss GenticFlow for your team.
APAC distributor
GenticFlow NZ
Your regional connection to GenticFlow.
Join the webinar to explore the platform and discuss what it could bring to your team.
One connected support experience
Bring your IT support work together.
Keep the user’s issue, the device context and the tools to act within a connected workflow.
Understand the issue.
Use AI-assisted investigations and live endpoint evidence to assess issues and identify next steps.
Move towards resolution.
Use remote tools and repeatable workflows, with permissions and configured approval policies governing changes.
See GenticFlow in action
Less switching. More resolving.
Follow a practical support journey from the first request through investigation, technician action and resolution.
Bring your biggest IT support frustration. Share it when registering to help shape the session.
Your presenter
Marius Mihalec
Founder & CEO, GenticFlow
Join Marius for a hands-on introduction to the platform and a demonstration of connected IT support.
What you’ll explore
01
A request with the full picture
Connect support requests, user details and endpoint information.
02
Investigations grounded in evidence
Explore AI-assisted investigations using live device data, including across multiple endpoints.
03
The tools to take the next step
See remote tools, Microsoft 365 insights and workflows for repeatable support tasks.
04
Controls throughout the journey
Explore permissions, approval policies and records of actions.
Good to know
Plan your session.
When is the webinar?
Thursday 26 November 2026, 10:00 am to 11:30 am NZT. Join online via Microsoft Teams using the registration link.
Who is this session for?
Managed service providers, internal IT teams, service desk leaders and IT decision-makers across Asia Pacific.
How do I register?
Use any webinar registration button on this page to open the official Microsoft Teams event and complete your registration there.
Who should I contact about APAC availability?
GenticFlow NZ is your APAC distributor. Use the GenticFlow contact page to enquire about regional availability.
Your next step
See what GenticFlow could bring to your team.
Explore the platform. Start the conversation.