What is Endpoint Diagnostics?
Endpoint diagnostics is the automated collection and analysis of real-time system state from computers, servers, and network devices. This includes disk metrics, process lists, event logs, service states, network configuration, installed software, and security posture. Endpoint diagnostics eliminates the manual 'what is your computer name?' back-and-forth in IT support.
How Endpoint Diagnostics Works
Agent deployment
Lightweight agents are deployed to endpoints via Group Policy, MDM, or manual installation.
Data collection
When a ticket is created, the agent captures real-time system state: disk, memory, processes, events, services, network.
Analysis
AI analyzes the endpoint data alongside the ticket description to identify the root cause.
Action
The system can execute remediation (restart services, clear caches, update configurations) or escalate with full context.
Benefits of Endpoint Diagnostics
Frequently Asked Questions
How is endpoint diagnostics different from RMM?
RMM (Remote Monitoring and Management) focuses on ongoing monitoring and patch management. Endpoint diagnostics captures detailed, on-demand system state specifically for ticket diagnosis. GenticFlow provides endpoint intelligence that feeds directly into AI ticket resolution.
Does endpoint diagnostics require installing software?
Yes. A lightweight agent is deployed to each endpoint. Deployment can be done via Group Policy, MDM (Intune), or manual installation. The agent has minimal resource footprint.
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