Glossary

What is Endpoint Diagnostics?

Endpoint diagnostics is the automated collection and analysis of real-time system state from computers, servers, and network devices. This includes disk metrics, process lists, event logs, service states, network configuration, installed software, and security posture. Endpoint diagnostics eliminates the manual 'what is your computer name?' back-and-forth in IT support.

See it in practice

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How Endpoint Diagnostics Works

Agent deployment

Lightweight agents are deployed to endpoints via Group Policy, MDM, or manual installation.

Data collection

When a ticket is created, the agent captures real-time system state: disk, memory, processes, events, services, network.

Analysis

AI analyzes the endpoint data alongside the ticket description to identify the root cause.

Action

The system can execute approved fixes (restart services, clear caches, update configurations) or escalate with full context.

Benefits of Endpoint Diagnostics

No more 'What is your computer name?'; system state is captured by the endpoint agent

Real-time data for accurate diagnosis

Reduces mean time to resolution (MTTR)

Works across Windows, macOS, Linux, and FreeBSD

Fleet-wide health scoring and trend analysis

Example tickets we resolve

Printer issue. Slow laptop. VPN problem. Outlook issue.

The recurring tickets that eat your service desk. Each one shows the live investigation path, what gets fixed, and what gets escalated with evidence.

Printer ticket resolution

Slow computer investigation

VPN ticket diagnosis

Outlook ticket resolution

Disk space ticket resolution

Or jump straight to your stack

Halo PSA

Autotask

ConnectWise

Device action for service desks

Reduce L1 endpoint ticket load

How GenticFlow Uses Endpoint Diagnostics

GenticFlow deploys endpoint agents across Windows, macOS, Linux, and FreeBSD devices. When tickets are created, the AI has immediate access to full system state for diagnosis and resolution without requiring the end user to describe their system.

Pick a ticket from your queue. We’ll show you the investigation path.

Bring a real ticket from your PSA. We run the live investigation against the affected endpoint, show the diagnostic chain, and end with the fix or a fully diagnosed escalation.

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Frequently Asked Questions

How is endpoint diagnostics different from RMM?

RMM (Remote Monitoring and Management) focuses on ongoing monitoring and patch management. Endpoint diagnostics captures detailed, on-demand system state specifically for ticket diagnosis. GenticFlow provides endpoint intelligence that feeds directly into AI ticket resolution.

Does endpoint diagnostics require installing software?

Yes. Deploy via Group Policy, MDM (Intune), RMM software push, or manual install. Cross-platform: Windows, macOS, Linux, FreeBSD.

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